Frequently Asked Questions
FREQUENTLY
Asked Questions
About the Artwork
All artworks are designed and produced by the Mexican artist Pieri from his studio in Veracruz, Mexico, with the support of a specialized production team.
Yes. Each piece is an original work of art.
Sculptures are released in limited editions and paintings are unique pieces, unless otherwise specified.
Each artwork combines professional-grade artistic materials and finishes depending on the piece: resins, automotive and acrylic paints, chrome finishes and marine-grade protective coatings.
Yes. All works are hand-signed and delivered with an official certificate of authenticity issued by the artist.
Availability and Purchase
Pieri Gallery operates as a direct-contact gallery.
To acquire a piece, contact us via WhatsApp, Instagram or email. The website functions as a catalog.
Normally not.
Most works are produced in limited quantities or made to order. Availability must be confirmed directly with the studio.
Yes. Custom pieces can be commissioned upon request, depending on the scope and schedule of the project.
Production time varies depending on the piece and complexity.
Typical ranges:
• Available piece: immediate shipment
• Made-to-order works: approximately 4–8 weeks
The schedule is confirmed before starting the order.
Payment
Mexico: bank transfer, deposit or cash (Veracruz studio).
International: bank transfer (SWIFT or U.S. ACH/wire), credit or debit card via PayPal, or cryptocurrency.
• Available artwork: 100% payment before shipping
• Made-to-order artwork: 50% to begin production, 50% before shipping
No. Prices are the same worldwide.
No. All artworks are limited and have consistent pricing for every collector.
Shipping and Delivery
From Veracruz, Mexico.
Yes, we offer worldwide shipping.
Approximate transit times:
Mexico: 1–3 business days
International: 3–7 business days
Yes. Tracking information is provided once shipped.
All artworks are professionally packaged with multi-layer protection and a rigid external structure specifically designed for art transportation.
The packaging is reusable for storage or relocation.
Care and Maintenance
They are intended for indoor display to ensure long-term preservation.
Use only a soft microfiber cloth.
Do not use chemicals or cleaning products.
Yes. Small variations are part of handcrafted production and make each artwork unique.
Handle the artwork with clean, dry hands and hold it from its base or structural areas, never from delicate parts.
We recommend using the original packaging whenever the artwork needs to be relocated.
Warranty and Support
In the unlikely event of damage during shipping, contact us within 15 days including photos and videos of the packaging and the piece.
We will repair, replace or refund the amount depending on the case.
Yes. All artworks include a 10-year warranty against manufacturing defects and abnormal deterioration under normal conditions of use and care.
To validate the warranty, keep the warranty sheet included inside the certificate of authenticity. If you notice any issue, contact us immediately and send clear photographs so we can assist you as soon as possible.
Yes. Restoration services are available if necessary.
Yes. Standard orders may be cancelled before shipment and the deposit is refundable while the artwork has not been shipped.
Custom works are non-refundable once production has begun.
If the order is cancelled before shipment, the refund is processed immediately.
If the artwork has already been delivered, the refund is issued once the piece has been returned and inspected by the studio.
10-Year Guarantee
At Pieri Gallery, we are committed to offering you works of art of the highest quality, created with passion and attention to detail. We use the best materials and techniques, including marine-grade paints and high-gloss yacht varnishes, the same technologies used in the world’s most luxurious yachts, to ensure that each piece can be enjoyed for generations.
We guarantee that our artworks will remain in excellent condition for at least 10 years from the date of purchase.
No replica or imitation can match the authentic essence and true durability we offer in each of our pieces.
✅ Warranty Coverage
- Notable changes in color.
- Significant deterioration, such as paint peeling, cracks, deformations, opacity and loss of transparency in the varnish or encapsulation.
- Structural defects caused by material or manufacturing process failures.
- Damage caused by the shipping carrier.
🚫 Warranty Exclusions
- Damage caused by impacts, falls, vandalism, mishandling, or accidents.
- Damage caused by natural disasters (fires, floods, or earthquakes).
- Works exposed outdoors that come into contact with saltpeter, direct sunlight, acid rain or humidity.
- Constant exposure to extreme temperatures.
⚠️ Considerations
- This warranty does not cover minimal natural aging or slight color changes over time.
- If your artwork does not qualify for the 10-year warranty, don’t worry; in case of an accident or damage not covered, we can repair or replace it for just the production cost. If the warranty applies, we will repair or replace your artwork at no cost.